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The game keeps freezing and/or crashing on my mobile device! What should I do?

Last Updated: Apr 16, 2018 01:10PM UTC
If the game keeps freezing or crashing, you can follow a few easy steps to help resolve the issue:

Restart! Memory issues on your device can cause a game to freeze or crash. So, how do you fix it? Just restart your device, and the memory will clear along with the issues. And don’t worry, this will not cause any loss of data.

- Reset! Resetting the game can also be an easy fix for freezing issues.

- Update game software! Check your app store for updates. Old versions can lead to annoying performance issues, including freezing.

- Update device software! Always ensure that your device has the latest software for the best in-game performance.

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