Support Center

I have connected to Facebook, but my progress from Facebook does not show up on my mobile device. Why?

Last Updated: Apr 16, 2018 01:06PM UTC
If you have a strong internet connection, but your mobile isn’t synchronizing with your Facebook account, please follow the steps below to resolve the issue:

Restart! Memory issues on your device can cause a game to freeze or crash. So, how do you fix it? Simply restart your device, and the memory will clear along with the issues. And don’t worry, restarting will not cause any loss of data.

Reset! Resetting the game can also fix freezing issues.

Update game software! Check your app store for updates to the game. Old versions can lead to annoying performance issues, including freezing.

Update device software! Always ensure that your device has the latest software for the best in-game performance.

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